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Policies

Deposits
 

Tattoo and Nanoblading deposits are non-refundable and non-transferable, valued at approximately 50% of the estimated final cost. All payments are subject to applicable sales tax, including deposits. Sales Tax on deposits do not go towards the cost of your appointment. Deposits paid at the time of booking, secure your appointment, and are deducted from the final cost. 

 

Navigating Unforeseen Emergencies:

Your appointments and well-being are very important to me. I understand that unexpected events may require more flexibility. In the event of a scenario as such, all or part of your deposit may be applied to future services. This is solely up to my discretion.

 

Flexibility for Unforeseen Personal Engagements:

Life is full of unexpected joys and opportunities, including special events like vacations or birthday celebrations! Should you find yourself with a conflicting personal engagement after securing your appointment, rest assured that I'm here to help accommodate you within my capabilities. While I strive to be flexible, please understand that rescheduling requests will be accommodated based on my ability to fill the vacated slot. Typically, I will need a minimum of 2 weeks' notice to align with my other clients' schedules and ensure a seamless transition. Provided I can fill the vacated slot, your deposit will be transferred to your new appointment. It's important to note that the deposit is non-refundable, as per my policy. Should you wish to cancel, the deposit will not be transferrable, and a new deposit will be required to rebook.

Cancellations

In order to accommodate other clients, a minimum 72 hours’ notice is required to cancel your appointment online. Cancellations within this timeframe may result in a charge equivalent to the full appointment fee. To avoid any potential charges, please leave a voicemail at my studio (778) 426-4432 at your earliest convenience.

Punctuality

At Lovely Canvas, I prioritize creating a serene environment for every experience. To maintain this ambiance, the studio door is kept locked during treatments. If you arrive 10 minutes or more before your appointment, I kindly ask you to avoid attempting to open the door to prevent any disruption to ongoing sessions. You're welcome to relax in your car or take a seat on the bench conveniently located outside the studio. To facilitate a smooth transition between clients, I advise against arriving more than 5 minutes early, as the door will be locked while I sanitize the treatment area. This allows me to welcome you into a beautiful, clean space for your session.

If you are going to be more than 5 minutes late due to unforeseen circumstances, please try to call the studio as soon as possible. I can usually accommodate appointments if you are running behind, and I would always rather you arrive safely. While I'm committed to accommodating late arrivals to ensure your safety; please note that services unable to be carried out within the remaining time, may result in the forfeiture of your deposit and appointment.

No Shows

Clients who fail to attend their appointments without prior notice, will be charged the full payment for the missed service. To reschedule the service, full payment will be required in advance. However, failure to communicate a reason for the no-show may result in the inability to book future appointments.


Contact

As a one-woman show, with a fully booked schedule and no receptionist or assistant; please understand that my lines of communication are limited. To speak with me directly, please book a scheduled telephone call on my online booking site. If you don't require an immediate response with a scheduled call, please expect 10 business days or more for a response to emails and voicemails. Please do not use Instagram or Facebook to contact me; as these are social media platforms and not channels I utilize for communicating booking details and/or inquires.

Colds

If you have cold-like symptoms, I ask that you wear a mask during the duration of your appointment or reschedule. If you wish to reschedule, please provide me with as much notice as possible to reschedule without penalty. This is based on the on the honour system so please be accountable. Thank you! 

Please call to cancel your Nanoblading or Tattoo Appointment if you become pregnant, begin taking antibiotics or if you're experiencing acne/eczema, dermatitis, or a sunburn in or around the area that will be treated.  Your deposit will not be forfeited under these conditions when provided with a doctor’s note or photo evidence.

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